Lessons, bookings and cancellations
All our lessons, courses and workshops take place online, for students in the UK and internationally. These are the rules we work by, kept short and clear. If anything is unclear, please contact us.
Payment
All one-to-one lessons, courses and workshops are paid in advance.
One-to-one lessons
Lessons can be cancelled or moved free of charge with at least 24 hours’ notice. Later cancellations are charged in full.
Courses and workshops
Courses can be cancelled and refunded no later than 5 days before their start. No refunds are given for classes not attended, and transfers are not possible partway through a course.
Your 14-day right to cancel
If you book online, by email or by phone, you have 14 days to change your mind. If you ask for lessons to start within those 14 days and then cancel, you pay only for the lessons already given.
10-hour packages
10-hour packages are prepaid and non-refundable: the tutor’s time is reserved and paid in advance, and the package includes a free hour. Package terms can vary by tutor and subject, so please enquire.
Lateness
If a student joins late, the lesson still ends at its scheduled time. If the tutor is late, the student still receives the full lesson time.
Recordings, safeguarding and your data
Lesson recordings
One-to-one lessons with students under 18 are recorded for safeguarding and quality monitoring. These recordings are kept for 1 week, can be viewed only by our safeguarding lead, and are then permanently deleted. If a safeguarding concern is raised within that week, the relevant recording is kept until the matter is resolved.
Group courses and workshops are recorded so nobody misses a session. Students can watch course recordings for 1 week and workshop recordings for 2 weeks, after which they are permanently deleted.
If a one-to-one topic was particularly challenging, the tutor may give the student access to that recording for up to a week, to review it before the next lesson.
Cameras
Students under 13 keep their camera off unless a parent or guardian agrees to it being on. Students aged 13 to 17 choose whether to turn their camera on, and parents are told about this rule.
Students under 16 should have their lessons in a shared space at home, with a parent or guardian nearby.
Safeguarding
Our safeguarding lead is Roberta Migliore, smallradishtutoring@growingconsultancy.com. All tutors who teach under-18s hold an enhanced DBS check. Lessons take place only on the agreed platform at agreed times, parents may join or check in at any time, and tutors do not contact students on personal social media.
If you are worried about a child, contact our safeguarding lead or the NSPCC helpline on 0808 800 5000. In an emergency, call 999.
Your data
Small Radish Tutoring Ltd is registered with the Information Commissioner’s Office (ICO), registration number ZB938997. We handle personal data and recordings in line with UK GDPR and keep recordings only for the periods stated above.